Quality Policy Statement

Issue Date: June 2026

Stepnell is a complete construction partner with proven end-to-end project lifecycle expertise. We serve a broad spectrum of private and public sector clients, ensuring they realise their vision by providing a more holistic approach to project design, build, management and delivery. We are an established, mature business with the resources and infrastructure to deliver larger, more challenging projects.

Stepnell is committed to ensuring that the services, products and activities it provides to clients satisfy their specified requirements in a manner that conforms with contractual and regulatory requirements, and to do so in the most efficient and effective manner through collaboration and whole team working, which looks to add social value within the community.

We have created some key quality objectives to align with our strategy that shapes a strong culture and values, ensuring a commitment, allowing creativity and transparent, collaborative, fair and open conversations with our employees and key stakeholders.

The Quality Policy Statement’s key elements and principles include:

• Leadership and Commitment: Stepnell’s top management ensures the policy is aligned with the company’s strategic direction that is consistent with the company’s mission, values and objectives, providing a strong framework for decision making. This will ensure that quality management is promoted as integral at all levels and communicated to the supply chain.
• Customer Focus: Stepnell prioritise giving their clients great service by satisfying their needs and meeting their expectations, ensuring we deliver quality products and services. Stepnell will ensure that quality is prioritised when considering on time and on budget delivery. Product service and conformity is measured, and appropriate action is taken where required.
• Compliance: Stepnell has implemented a Business Management System that conforms to the requirements of ISO 9001:2015 and ensures that services and products provided comply with all relevant statutory and regulatory requirements in respect of the Building Safety Act, Health, Safety, Environmental and Ethical matters.
• Continuous Improvement: We regularly monitor, review and develop our Business Management System and processes in order to achieve continual improvement, suitability and effectiveness. Where opportunities for improvement and best practices are identified, they will be shared across projects and interested parties as well as being stored on a knowledge portal freely accessible by all Stepnell employees.
• Communication: This Policy Statement is communicated via various media channels and noticeboards throughout the business. It encourages employee engagement in achieving quality goals and a collective responsibility. It is also published on the website and is available upon request for interested parties.
• Employee Engagement: Stepnell are committed to delivering key training programmes and regular workshops to their employees for business updates. The business system planning allows our employees to deliver excellent levels of service, and these business systems are key to our success. Particular emphasis is placed on the experience, expertise and capability of our employees, providing services in a professional manner, ensuring the reliability, economy and suitability of the service products and workmanship activities we deliver.

The Chief Executive shall review this policy at least annually or following significant changes.

Signed:

Tom Wakeford